Privacy policy

Privacy Policy

This Privacy Policy describes how ElementRecoveryCo.com (“we,” “our,” or “the Company”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”).

We are committed to maintaining the privacy, security, and integrity of the information entrusted to us by our clients — from individual customers investing in wellness technology to commercial partners outfitting professional facilities.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and the details necessary to process your inquiries or purchases. We may also collect additional data when you contact us for service coordination, delivery logistics, or product support.

In this Policy, “Personal Information” refers to any information that can uniquely identify an individual or business representative.

Device Information

Examples of data collected: browser type and version, IP address, time zone, cookie identifiers, viewed pages or products, search terms, and interaction data.
Purpose of collection: to ensure optimal site performance, maintain system security, and analyze user engagement for service improvements.
Source: collected automatically through cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our commerce and analytics partners, including Shopify.

Order Information

Examples of data collected: name, business name (if applicable), billing and shipping addresses, payment details (including card information), email address, and phone number.
Purpose of collection: to process and fulfill orders, coordinate delivery and installation, provide invoices, communicate updates, screen for potential fraud, and, when permitted, share relevant product or service information.
Source: provided directly by you during checkout or inquiry.
Disclosure for a business purpose: shared securely with Shopify and verified logistics partners.

Customer Support Information

Examples of data collected: name, contact information, product serial or model number, and communication history.
Purpose of collection: to provide after-sale support, technical guidance, or warranty-related services.
Source: provided directly by you.
Disclosure for a business purpose: shared with trusted service or repair providers as needed.

Minors

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal data to us, please contact us at info@elementrecoveryco.com for removal.

Sharing Personal Information

We share your data with service providers who assist in operating our business and fulfilling orders. Examples include:

  • Shopify, which powers our store (see Shopify’s Privacy Policy: Shopify Privacy)

  • Payment processors, freight carriers, and authorized installers for order completion

  • Legal or regulatory authorities when required by law or to protect our rights

We never sell or rent customer information.

Behavioral Advertising

We may use Personal Information to deliver marketing or retargeting communications relevant to your interests. Examples include:

  • Using Google Analytics to understand how visitors use our site (Google Privacy)

  • Sharing browsing or purchase activity with advertising platforms to improve campaign relevance

You can opt out of targeted advertising through:

Using Personal Information

We use your information to:

  • Provide, deliver, and install products and services

  • Process secure payments and coordinate shipments

  • Communicate about orders, warranties, and updates

  • Improve and personalize your experience on our Site

  • Keep you informed about new wellness technologies, maintenance options, and exclusive offers

Lawful Basis

If you are located in the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent

  • Performance of a contract with you or your business

  • Compliance with legal obligations

  • Protection of vital interests or public safety

  • Our legitimate business interests that do not override your rights

Retention

We retain customer and order information for as long as necessary to provide service continuity, warranty coverage, and compliance with financial and legal obligations, unless you request its deletion.

Automatic Decision-Making

We do not engage in fully automated decision-making that significantly affects individuals.
Shopify may use limited automated processes (e.g., fraud prevention systems) to protect both our customers and business operations.

Your Rights

If you reside in the EEA or a jurisdiction with comparable privacy laws, you may request access to, correction of, or deletion of your personal information. You may also request data portability or limit how your information is used.
To exercise these rights, contact us at info@elementrecoveryco.com.

Cookies

We use cookies to enhance your experience, remember your preferences, and analyze site performance. Some cookies are essential for checkout and account functions, while others help us measure engagement and improve functionality.

You can control or disable cookies through your browser settings. Please note, some features may not function properly if cookies are disabled.

Do Not Track

At this time, we do not respond to browser “Do Not Track” signals due to a lack of uniform industry standards.

Changes

We may periodically update this Privacy Policy to reflect new operational practices, legal requirements, or product offerings. Any significant changes will be posted on this page with the revised date.

SMS Marketing

If you opt in to receive text communications, we may use your information to send:

  • Order updates and delivery notifications

  • Abandoned cart reminders

  • Promotional offers or service updates

You can opt out at any time by following the instructions provided in our SMS messages.

Contact

For questions about this Privacy Policy or to make a data-related request, please contact us at:
Email: info@elementrecoveryco.com
Website: www.ElementRecoveryCo.com